Terms and Conditions of Use

Last updated: August 26, 2025

1. Introduction

Welcome to Eswatini Hits. These Terms and Conditions of Use ("Terms") govern your access to and use of the Eswatini Hits platform, including all websites, mobile applications, APIs, and related services (collectively, the "Eswatini Hits Service"), as well as all music, audio files, videos, advertisements, text, images, playlists, and other materials made available through the Service ("Content").

By creating an account, accessing, or using the Eswatini Hits Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

Please also review our Privacy Policy, User Guidelines, Platform Rules, and any additional policies referenced in these Terms, which form part of the legally binding agreement between you and Eswatini Hits.

2. Service Provider

The Eswatini Hits Service is operated by Eswatini Hits, a business registered in the Kingdom of Eswatini.

3. Eligibility and Account Registration

3.1 Age Requirements

You must be at least 18 years old to use the Eswatini Hits Service without restrictions.

Users aged 13 to 17 may use the Service only with parental or legal guardian consent.

Users under 18 will automatically have explicit content filtering enabled and may have limited access to certain features, including monetization and payments.

3.1.1 Age Verification

We verify age through the date of birth provided during registration. Users under 18 must provide parental consent via email confirmation from a parent or legal guardian.

For users aged 13-17, a parent or legal guardian must email consent to support@eswatinihits.co.za with the child's username and their own identification. Without verified parental consent, users under 18 will not be able to create an account.

If you do not meet these requirements, you must not use the Service.

3.2 Account Information

You agree to provide accurate, current, and complete registration information and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must immediately notify Eswatini Hits of any unauthorized use or security breach.

We reserve the right to reclaim, suspend, or require changes to usernames at any time.

4. Description of the Eswatini Hits Service

4.1 Service Options

Eswatini Hits provides free and paid services, including music streaming, downloads, artist uploads, analytics, and advertising-supported content. Certain features may require payment ("Paid Subscriptions").

4.2 Trials and Promotions

We may offer free or discounted trials. At the end of a trial, your subscription may automatically convert to a paid plan unless canceled before the trial ends. You will be notified before the trial ends, and you can cancel at any time during the trial period.

EU/UK Users: If you are located in the European Union or United Kingdom, you have a 14-day right to cancel your subscription from the date of purchase, in accordance with consumer protection laws. You will receive a full refund if you cancel within this period.

4.3 Third-Party Services

The Service may integrate with third-party applications, devices, or services. Eswatini Hits is not responsible for third-party services and does not guarantee compatibility or availability.

4.4 Service Availability and Changes

We may modify, suspend, or discontinue any part of the Service at any time. Content availability may change due to licensing, legal, or operational reasons.

5. Subscriptions, Payments, and Refunds

5.1 Payments

Paid Subscriptions are billed in advance on a recurring basis unless canceled. Prices, billing cycles, and applicable taxes will be disclosed before purchase.

5.2 Price Changes

We may change subscription prices with at least 30 days' prior notice via email to the address associated with your account. Continued use after the change takes effect constitutes acceptance. If you do not agree to the price change, you may cancel your subscription before the change takes effect.

5.3 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

5.4 Refunds

Refunds are provided only where required by applicable law or where explicitly stated in these Terms. No refunds are provided for partial billing periods unless legally required.

EU/UK Users: You have a 14-day right to cancel your subscription from the date of purchase and receive a full refund, in accordance with EU/UK consumer protection laws. This right applies to digital services purchased online.

6. User Conduct and Guidelines

You agree to comply with all applicable laws, these Terms, and the Eswatini Hits User Guidelines. You must not:

  • Upload or share content you do not own or have rights to
  • Infringe intellectual property or privacy rights
  • Upload malware, fraudulent, or misleading content
  • Manipulate downloads, streams, or analytics
  • Use the Service for unlawful or harmful purposes

7. Artist Content, Uploads, and Royalties

7.1 Artist Eligibility

Artists uploading content represent and warrant that they own or control all rights necessary to upload, distribute, and monetize the content.

7.2 Royalties and Payments

Artist earnings are calculated based on verified and legitimate downloads or streams.

Eswatini Hits does not guarantee any minimum earnings.

We reserve the right to adjust, withhold, or reverse earnings in cases of fraud, artificial activity, or violations.

7.3 Content Removal

We may remove or disable access to artist content at any time for legal, policy, or operational reasons.

8. Advertising and Promotions

The Eswatini Hits Service may include visual, banner, and audio advertisements, including advertisements played before, during, or after content playback. By using the Service, you agree to receive such advertisements.

9. Intellectual Property Rights

All Content and software on Eswatini Hits are owned by Eswatini Hits or its licensors and are protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license for personal, non-commercial use only.

9.1 User Content License

By uploading content, you grant Eswatini Hits a worldwide, royalty-free, sublicensable license to use, distribute, modify, and display your content in connection with the Service.

9.2 Copyright Takedown Procedure (DMCA)

If you believe that content on Eswatini Hits infringes your copyright, you may submit a takedown notice to us. To be valid, your notice must include:

  • Your contact information (name, address, phone, email)
  • Identification of the copyrighted work claimed to be infringed
  • Identification of the infringing material and its location on the Service
  • A statement that you have a good faith belief that the use is not authorized
  • A statement that the information is accurate and you are authorized to act on behalf of the copyright owner
  • Your physical or electronic signature

Send takedown notices to: copyright@eswatinihits.co.za. We will respond to valid notices within 10 business days.

10. Suspension and Termination

We may suspend or terminate your account if you violate these Terms, applicable laws, or our policies. You may terminate your account at any time by ceasing use of the Service.

11. Disclaimers

The Eswatini Hits Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind. We do not guarantee uninterrupted service, error-free operation, or complete content filtering.

11.1 Force Majeure

Eswatini Hits shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government actions, internet failures, or third-party service provider failures.

12. Limitation of Liability

To the maximum extent permitted by law, Eswatini Hits shall not be liable for indirect, incidental, or consequential damages.

Our total liability shall not exceed the greater of E500 (SZL) or the amount paid by you in the previous 12 months.

13. Dispute Resolution and Governing Law

These Terms are governed by the laws of the Kingdom of Eswatini.

Disputes shall first be attempted to be resolved informally. Where permitted by law, disputes may be resolved by mutual agreement to arbitrate. Otherwise, disputes shall be resolved exclusively in the courts of Eswatini.

14. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance.

15. Contact Information

For questions, complaints, or legal notices, contact Eswatini Hits through the official website or published contact details.

These Terms constitute the entire agreement between you and Eswatini Hits.

Questions About Our Terms?

If you have any questions about these Terms of Service, please contact us.

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